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Contact Us

Management & Leasing Office
960 Ballard Street
Jacksonville, FL 32212

Phone: 904-908-0821

Hours of Operation:
Mon,Tues,Thurs,Fri: 8:00am - 5:00pm
Wed: 8:00am - 7:00pm
Sat: 10:00am - 4:00pm
Sun: 12:00pm - 4:00pm

For Leasing Inquiries:
Contact us by email or reach us by phone at 844-334-0791.


24-Hour Emergency Maintenance
For additional information, visit the Service Request page.

BB Cares Residential Helpline: 877-253-6988
We want your living experience with us to be truly exceptional. If you have a compliment or suggestion to pass along or need assistance with an issue or concern, we want to know. The BB Cares Helpline is a dedicated resident relations system providing you with direct assistance from our management team.

Please refer to the Service Request page for reporting maintenance requests/issues.

Community Management Contacts

Diana Heintz
Community Manager

Cynthia Brannan
Assistant Community Manager




From I-295:  
Take Exit 10, go north on State Rd. 17. Turn right into Main Gate (Yorktown Entrance). Turn right on Ajax St. Turn left on Saratoga Ave. Turn left on Ballard St. and you will see the Community Management office.

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